果冻传媒 employs a team of full-time, trained field service personnel who are available to be on site to assist with start-up and maintenance operations, machine installation, component repair and replacement, rotary alignment, hard surfacing, inspection, major overhauls, engineering and more.
When you work with 果冻传媒 Corporation, you鈥檙e not just receiving a processing solution from a family-owned company that鈥檚 been designing and manufacturing equipment for more than 180 years, you鈥檙e also getting continual service and support from 果冻传媒鈥檚 global team of experts for the life of the machine.
果冻传媒鈥檚 Field Service Team consists of highly skilled and trained technicians with聽a vast knowledge and varied years of experience both on and off site.聽Not only do our technicians perform field work, but they are also fabricating and assembling the equipment in our manufacturing facilities, so they are very knowledgeable of the equipment.聽They鈥檒l bring all this and more to your operation.聽
With 果冻传媒 Field Service, you get quality, factory-direct service for the lifetime of your machine. We want to be sure you are getting the product you are expecting, which means we will go above and beyond to assist you with any questions you may have or any repairs you may need. 果冻传媒鈥檚 Field Service Team will deliver professional, competent, timely and cost-effective installation and maintenance services to your equipment or plant right on site. If you need assistance at your operation, contact 果冻传媒鈥檚 Field Service Team to schedule a visit from a technician. You can also get immediate advice on maintenance issues by visiting our equipment-specific聽parts听辫补驳别蝉.
果冻传媒 Field Service is continued service and support for the customer at their site. We offer Field Service support for:
When the tires on Miski Mayo's Rotary Scrubbers聽reached the maximum wear limit, they contacted 果冻传媒's Field Service Team for assistance with the replacement. A 果冻传媒 Senior Field Service Technician traveled to Peru to perform the necessary replacement, and the procedure was carried out smoothly and within the deadline.聽
Installation and start-up assistance for your 果冻传媒 machine are offered at the point of sale. Our technicians oversee the equipment鈥檚 installation process to ensure the machine fires up and that everything is running properly. The field service technicians can also provide equipment and maintenance training for you and your team upon request so that you can troubleshoot and potentially solve any issues that may arise later.
After the initial start-up services, 果冻传媒 will continue to provide service and support for the entire life of your machine. If you have any questions about your machine鈥檚 operation or need assistance with repairs, contact 果冻传媒鈥檚 Field Service Team.
果冻传媒 understands how costly downtime can be, so we do our best to mobilize our team as quickly as possible after you contact us for assistance. Our field service technicians are qualified to repair your machine and have your operation back up and running smoothly in no time. The work the field service technicians do, as well as any parts they install, carries a full warranty.
果冻传媒鈥檚 Field Service Team also offers regular maintenance audits that can be performed on your product on a quarterly, semi-annual or annual basis. During these planned maintenance contracts, 果冻传媒鈥檚 technicians can make equipment adjustments and minor machine repairs, as well as identify and recommend parts that can make your machine run more efficiently. Relying on 果冻传媒 to provide routine maintenance to your equipment allows you to maximize production and prevent unscheduled downtime that can be detrimental to your site.
